What data do you use?We use everything we can to improve the performance based on the goals for the ai rep. We've been known to use: knowledge base, website content, product catalog, customer reviews, user feedback, internal wikis, email threads, phone call transcripts, brand assets, competitor data, and a large number of other sources.
How does the cloning process work?We aren't so much "cloning" as we are creating. We're taking the best of everything you've got (and then some) to create the highest performant sales and support reps you can imagine. But basically. You give us data. We give you the ability to scale your sales and support in an uncapped way while providing a better user experience with zero-ramp time or added overhead.
Can it handle concurrent calls?Yes, the cloned reps can handle multiple conversations simultaneously. Our AI algorithms are designed to efficiently manage and prioritize conversations, ensuring that each customer receives prompt and personalized support.
Does it get smarter?Yes, the cloned rep improves across time as we continue to feed new data and optimize performance. It starts great (like really, really great) and ends god-mode.
Why is it expensive?If you think our pricing is expensive for an unlimited scaled sales or support team -- you're probably not our target audience. But short answer: because we're f***ing awesome.
How long does it take to get setup?We'll have you setup in 1-4 weeks depending on how complex your needs are for the rep clone.